ITIL -

ITIL FOUNDATION CERTIFICATION TRAINING COURSE

About Course

ITIL Foundation certification Training course is the basic and first step of certification in ITIL Training process. This certification is suitable for those who require a Basic understanding of the ITIL Framework and how it may use to enhance the quality of ITIL Service Management. The ITIL Foundation Certification Covers basic process of Service Management, Service lifecycle approach and the five key phases of the ITIL mode, the relationship between ITIL phases and processes and the goals, objectives, values and purpose of the five phases.

ITIL Framework is intended to standardize the Selection, planning, delivery and backing of IT administrations to a business. The objective is to enhance effectiveness and accomplish unsurprising administration levels. The ITIL system empowers IT to be a business administration accomplice, instead of simply back-end support. ITIL rules and best practices adjust IT activities and costs to business needs and change them as the business develops or moves course.

Course Overview

ITIL Foundation Certification Training Course enables you to lay the basis for a complete program of ITIL Foundation Certification exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL-certified personnel.

Objectives of the ITIL Foundation Certification Course.

After the completion of ITIL Foundation course at Manumedisoft Training services, you will learn:

Key principles and models of ITIL® 2011
Important principles for improving IT operations
Vital processes and functions
Practical guidance for applying ITIL to everyday IT situations
How to align with business, control costs, and improve IT service quality
Strategies to balance IT resources
Understanding the ITIL® 2011 qualification scheme
Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
Successfully clear your ITIL® 2011 foundation exam.

Who should go for ITIL Foundation Course Online ?

ITIL Foundation course is intended for people who require a fundamental comprehension of the ITIL structure and how it might be utilized to upgrade the nature of IT administration inside an association.

Online ITIL Foundation Certification course is also suited for IT Managers, System Administrators, IT support teams, Database Administrators, System Analyst, Application Management Team, Application Development Team, Process Owners and Process Practitioners.

Prerequisites for learning ITIL Foundation Certification Training Course

You can start learning ITIL even if you have very basic skills on information technology.Knowledge in IT is sufficient for the Foundation course.

Key Features

High quality hours of training
Trainers are Industry experts & working professionals
Comprehensive up-to date contents
Exercises & Case Study for better understanding
18 PDU
100% Pass guarantee
Course completion certificate

How are the classes conducted?

Class Room Training
Instructor-Led online Training
Online Self learning

Money back Guarantee

If you don't like the training, inform us after 1st session. 100% money will be refunded with no questions asked

Group Discount

10% discount for 3 or more registration

Agenda

Module 1:Service management as a practice

Introduction to Service Management Lifecycle
The Rise of Bytes
Principles of IT Service Management
IT Service Management-Best Practices
Public and Proprietary Practices
Service Management Practice
Benefits of IT Service Management
Challenges in IT Service Management
Functions Related to Service Management
Roles in Service Management
Service lifecycle: Design, development and utilization of services
Service lifecycle: Utility and warranty
Service lifecycle: Service design and the business
Service lifecycle: IT and the business integration

Module 2: The ITIL service lifecycle

Deployment Modes – Standalone, Pseudo-Distributed Single node, Multinode
Service strategy
Service design
Service transition
Service operation
Continual service improvement

The value of the ITIL service lifecycle.

Integrating the processes throughout the lifecycle
Explaining the objectives and scope for each phase

Module 3: Key principles and models

Balancing opposing forces
Management information systems and tools

Exploring the importance of people, processes, products and partners.

Critical success factors
Measurement methods and metrics

Module 4: ITIL Processes

Service portfolio management
Financial management for IT services
Business relationship management

Service design.

Service Level Management (SLM)
Design coordination
Service catalog management
Supplier management
Risk assessment and IT service continuity management
Defining the scope of information security management
Capacity management
Availability management

Service transition.

Business value, asset and configuration management
Explaining the objectives of change management
Knowledge managementTransition planning
Release and deployment management

Service operation.

Process activities of incident and problem management
Request fulfilment
Stating the purpose of event and access management

Continual service improvement.

The seven-step improvement process
The Deming Cycle (plan, do, check, act)
Critical Success Factors (CSF) and KPIs
Types of metrics

FAQ

Module 1:What certification will I receive after completing the training?

This training will ensure you learn about IT Service management best practices, concepts, key principles and process models to clear the ITIL foundation exam. Once you successfully clear the ITIL Foundation Certification exam, you will also receive the ITIL V3 Foundation certification from Axelos.

Module 2: What is Virtual Training?

Virtual Training is an Instructor-Led online Training, where Instructor and participants log into the system at same time. It is designed to simulate the traditional class room environment so that instructor can explain, show and test various aspect to contribute to the learning process.

Module 3: Who are the Right Audience for ITIL Foundation eLearning training?

This course is intended for people who require a fundamental comprehension of the ITIL structure and how it might be utilized to upgrade the nature of IT administration inside an association.This course is also suited for

IT Managers, System Administrators, IT support teams
Database Administrators,
System Analyst, Application Management Team, Application Development Team,
Process Owners and Process Practitioners.

Module 4: Whom do I contact, if I have further clarifications?

You can call us on +1-630-974-5490 Option:4 or 630-225-1019 or email at training@manumedisoft.com

What if I miss the online class??

You will get the recording of the session and also you can attend the session from the next batch. you can contact help for next batch details.

What if I miss the online class??

You will get the recording of the session and also you can attend the session from the next batch. you can contact help for next batch details.

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Testimonials

I have attended many training courses in my time. Presenter was appalling, good, or superb. Please convey my thanks to Jeff, because he is in the superb bracket, a master in fact - one of the best.

Mcmillan Raz
SAP BI Consultant And Freelancer At Global Training
Training with MMS has been a great experience. Their consultant Mark have always been available to assist and bring as much value as possible to our training. Plus, we’ve received rave reviews from both business and IT users who have gone through the previous sessions. This made us to join MMS Training.

Mahendra S Das
SAP FICO Trainer